Returns & Repairs

To RETURN MERCHANDISE and ensure prompt service please take the following action: 


If for any reason your purchase is in need of repair simply download, call, fax, or email the office for a Repair Authorization Form.

Please fill out the Repair Authorization form and mail it with the repair via a traceable carrier.

Manufacture defect: no repair charge. 
Wear and tear: minimum $25 plus $6 snail mail shipping. 
Standard repair: $35 plus $6 snail mail shipping.
Complex/time consuming: $50-100. 
We do not produce single earrings to replace a lost earring. We can make a remaining piece into a necklace for a minimal charge. 

Because our jewelry is made in our co-operative, the item may be sent overseas for repair. All repairs take approximately 4-6 weeks and may incur a fee depending on the severity of the repair and/or the length of time from purchase.

Click here to request Repair Form, or click here to fill out online.