Notify Nina Nguyen Customer service within 30 days of receiving your order for any issue.WAYS TO CONTACT US:
Customer Service will provide you with a Return Authorization Number (RA #) and email or fax you with a Return Form that must be completed in full and mailed with the return package.
Mail us your packaged item along with the Return form.
Please send your return package to:
Nina Nguyen Designs
ATTN: Customer Service RA #XXXX
2247 Federal Blvd
Denver, CO 80211
Please fill out the Repair Authorization form and mail it with the repair via a traceable carrier.
Because our jewelry is made in our co-operative, the item may be sent overseas for repair. All repairs take approximately 4-6 weeks and may incur a fee depending on the severity of the repair and/or the length of time from purchase.