Frequently Asked Questions

SHIPPING

Will I get an order and shipping confirmation?

After you place an order on nina-nguyen.com, you will receive a purchase receipt/order confirmation email within minutes of placing the order. You will also receive a shipping confirmation email once your order is on the way.

When will my order arrive?

For all items in stock, your order will be shipped within one business day. All packages are shipped out of Colorado, USA. Once shipped, it may take 1-5 business days to arrive. Custom orders are shipped from Vietnam and can take 6-8 weeks to arrive.

PURCHASING

What is your return policy?

We at Nina-Nguyen Designs want you to be satisfied with your purchase.

You may return or exchange your Nina-Nguyen Jewelry within 10 business days after you receive your product and we will issue a refund minus the shipping charge. Jewelry must be returned in original condition – unworn and with tags. Please package the jewelry in its original box with extra padding in order to prevent damage during shipping. Nina Nguyen Designs is not responsible for items lost in transit. If the jewelry is returned without tags, you will be issued a website merchandise credit.

Please note used merchandise will not be accepted for refund or exchange unless defective. If returned between 10 and 30 days, an exchange or merchandise credit will be granted. No items will be accepted for returns after 30 days. Some exclusions may apply.

Please contact our Customer Service at  cs@nina-nguyen.com  to obtain a Return Authorization Number (a return can not be processed without obtaining a Return Authorization Number first). All e-mail and voice messages will be answered promptly within 24-hours.

Your credit card will be credited the total amount, minus the cost of shipping.

What is your repair policy? 

All repairs are handled individually and will be at customer’s expense. We can give an estimate for repair and the turnaround time only once the item reaches our office. 

Please contact us at cs@nina-nguyen.com  and we will respond with further instructions. Make sure to include your name, address, phone number and e-mail address, and note the reason for repair. Images of the piece are helpful as well. All e-mail and voice messages will be answered promptly within 24-hours during regular business days.

What payment forms do you accept?

We accept credit card payments on the site. Accepted credit cards are American Express, Mastercard and Visa. We also accept payments through Paypal.

JEWELRY

I can't find a jewelry piece I was looking for on the website.  What do I do?

Please contact our customer service at cs@nina-nguyen.com . We may be able to custom make it for you!

What kind of gemstones and metals are used in Nina Nguyen's jewelry?

Nina uses natural stones that are ethically mined and processed such as Druzy, Geodes, Turquoise, Opal, Stalacite, Chrysoprase and Ammonite. 

Nina Nguyen Designs strives to provide our customers with the most beautiful and long lasting jewelry on the market.  Our Silver pieces are .925, and our gold pieces are plated with 22k gold and each stunning piece is finished with a beautiful satin texture.

Our Gold plating process applies a minimum of 10 to 12 Mils of gold per piece. While we describe our jewelry as vermeil, the definition of vermeil includes only 2.5 mircons of gold over a silver base. We apply a minimum of 100 times that thickness and achieve over 254 microns of gold plating on all of our jewelry.

1 Mil = 25.4 microns
10 Mill = 254 microns
Vermeil = 2.5 microns

Our Jewelry is 254 microns minimum

Can I clean my Nina Nguyen jewelry?

You can use mild soap and water to clean your jewelry if needed. Use a soft cloth to buff it. Do not use any harsh chemicals or cleaning agents.

Can I buy Nina Nguyen Jewelry locally?

Please see the link to find a store near you: Where to Buy

OTHER

Can't find the information you're looking for?

For any other questions, please email us at cs@nina-nguyen.com